Once your order is shipped, you will receive tracking details to help you follow its delivery progress.

Yes. Once your order is successfully placed, you will receive an order confirmation with your order details at your registered email address.

Delivery timelines depend on your location and the shipping method available. Please refer to the estimated delivery date provided during checkout or in your shipping confirmation.

Orders are processed as quickly as possible, so changes or cancellations may not always be possible. Please contact our customer support team as soon as possible for assistance.

If your order has passed the estimated delivery date, contact our customer support team with your order number.

We offer returns within 7 days of delivery for eligible products that are unused, returned with original tags, and packed in the original packaging. 
To initiate a return, please visit our return page.

Yes, sale items are non-returnable. 

Sale items are products offered at 60% or more off the original price or products included in special promotional events such as Black Friday, seasonal sales, or other limited-time sale events.

To initiate a return, click here or log in to your account, go to My Account → Orders, and submit a return request for the relevant order.

Refunds will be processed immediately at the time of pickup, once the returned item is collected from your doorstep.

Size exchanges are subject to product availability and our exchange policy. To initiate an exchange, click here or log in to My Account to start your exchange request.

We're sorry if something isn't right with your order. Contact our customer support team with your order number and photos of the product, so we can help resolve the issue.

Our products are designed for Indian body sizes to give you a fit that feels just right. Check the size guide on the product page and compare it with your measurements.

Washing similar colors together and avoiding excessive heat can help maintain the fabric’s color, shape, and quality.

We aim to represent every product as accurately as possible. However, slight color variations may occur due to screen settings, lighting, and display differences.

Fabric composition is listed on the individual product page. Check the details to learn more about the materials used in your chosen style.

We accept all major payment methods, including:
UPI (GPay, PhonePe, Paytm, and more)
Credit & Debit Cards (Visa, Mastercard, RuPay)
Net Banking
Partial COD - Pay a portion online at checkout and the remaining amount at the time of delivery.
All transactions are processed securely at checkout.

Yes. Our website is secured with SSL encryption to help protect your personal and payment information. GoKwik is our trusted payment partner and a leading e-commerce technology platform trusted by 20,000+ brands. Payments are processed securely through PCI-DSS-compliant payment gateways. We do not store your card or banking details on our servers, so you can shop with confidence.

Check whether the amount has been debited from your account before trying again. If the issue continues or the amount has been deducted without an order confirmation, contact customer support with your transaction details.

If your order is successfully cancelled, the refund will be processed to your original payment method.

You can contact our customer support team or reach us via WhatsApp chat.

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Need a hand? We’re happy to help!. You can reach our support team through the following:

WhatsApp: +91 9190532347

Call: +91 79756 12933

Email: support@luckybrand.in

Support Hours: 
Monday to Friday, 10:00 AM to 7:00 PM IST

We typically respond within 3 hours on business days.